I work in the software industry. I also have a large circle of people who rely on me for computer support. I’m occasionally reminded of the things I take for granted as common knowledge that really do not fit that category.
One of these is the method people use to navigate the web. For me, ctrl+o or alt+d and the web address of choice are second nature when web surfing. Yet I encounter numerous people with a different surfing method.
Tonight for example during a telephone support call, I learned that one person’s navigation strategy involved closing the browser after reading each web page. When asked why this method was used, the person replied, “I thought that’s how it worked.”
I really wonder how many other people think this. We need to do better in software design to help people understand even these basic uses. Here’s hoping the person I spoke with tonight, who now knows how to get to this blog, remembers how the address bar works.