Eight Job Openings on Microsoft CSS Accessibility Team

The Customer Services and Support (CSS) team I work for at Microsoft is growing with several exciting opportunities now available. The team has eight new positions available across the three areas where the team has a charter and focus. This includes three spaces: Disability & Accessibility, Online Safety, and Privacy.  The team is focused on driving innovation that will enable all customers with Microsoft services and devices. The Disability Answer Desk is one such innovation, providing a rich support experience for all our customers.  It came from small beginnings with a pilot 18 months ago, and is now handling over 1000 issues a month.  It’s been received well (check out this from the AFB), and we’re excited to look at how we can expand and drive to reach more customers globally.  Subject Matter expertise in Disability and Accessibility is a huge asset to roles in this team: the more we can understand our customers, the more empathy we have to designing the right experience!  The team is also hiring an Accessibility expert to help manage broad spanning programs across a division of 50K folks.”

 

If you are interested in any of the roles, please follow the directions on the external link and feel free to share this information to any individuals or locations that may be interested.

 
 

JobID

Role and Team

External Link

868927

Disability Answer Desk.  Senior Supportability Manager

http://bit.ly/1mHKYJM

870387

  

Disability Answer Desk.  Support Escalation Engineer

http://bit.ly/1mHNNdA

  

870386

  

Disability Answer Desk.  Business Program Manager (Readiness)

http://bit.ly/1mHO8gD

  

870384

  

Disability Answer Desk.  Senior Technical Advisor

http://bit.ly/1mHPbgo

  

870160

SMSG Accessibility.  Director Business Programs

http://bit.ly/1mHNujc

  

869056

  

Service Delivery Manager (works across Accessibility, Online Safety and Privacy)

http://bit.ly/1mHMYBL

  

870385

  

Privacy.  Senior Technical Advisor

http://bit.ly/1mHOsfi

868929

Privacy.  Senior Supportability Manager

http://bit.ly/1mHLRBU

  

 
 

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